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FAQ

FAQ

GENERAL INFORMATION

  • WHAT IS YOUR RETURN/EXCHANGE POLICY?

    Personalized jewelry cannot be returned or exchange at all.

    Regular jewelry can be replaced up to 30 days after receiving the jewelry.

    Refund will be given to customers who send us to the jewelry approximately 3 business days from receiving the jewelry, the refund will be given after we receive the jewelry-unused and its original box.

    Shipping charges are non-refundable.

ORDER INFORMATION & CONCERNS

  • • HOW DO I KNOW IF MY ORDER HAS BEEN RECEVIED AND APPROVED?

    As soon as your order has been received, you will receive a confirmation email to your own email.

    If for some reason, you did not receive an email, please contact us:

    info@galisjewelry.com

  • I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

    Unfortunately through the website is not possible, you can call us at: +9725442032774 or send us an Email: info@galisjewelry.com

    Add an item to your order is possible if the order wasn’t delivered yet to the delivery service.

  • • I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

    If you want to change something in the order you will need to contact us immediately through customer service:

    +972 542 032 774

    Or by email:

    info@galisjewelry.com

    We generally process orders within 1-12 hours, and once our studio workers has made your order, we will be unable to make any changes.

SHIPPING INFORMATION

  • WHEN WILL MY ORDER BE SHIPPED?

    Most orders are shipped within 1-2 business days of purchase.

    Personalizes jewelry is shipped within 2-3 business days of purchase.

    Orders are not shipped during weekends or holidays.

matat Handcrafted by Matat
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